Returns & Refunds

Refund and Return Policy Overview

I. Policy Duration

Our refund and return policy is valid for 30 days. This means that within 30 days of your purchase, you are entitled to apply for a full refund or exchange. Beyond this period, we will be unable to provide these services.

II. Return Conditions

1. The product must remain unused and in the same condition as when you received it.
2. The product must be retained in its original packaging, without any damage or stains.

III. Refund Process

1. Upon receiving your return, we will conduct an inspection and notify you via email of the receipt of your returned item.
2. If the return meets our policy requirements, we will approve the refund and automatically credit the refund amount to your credit card or original payment method within a certain number of days.

IV. Delayed or Missing Refunds

If you have not received your refund within the specified time frame, please follow these steps:

1. Check your bank account to confirm if the refund has been posted.
2. Contact your credit card company to inquire if the refund has been issued.
3. If you still have not received the refund, please contact us via WhatsApp.

V. Special Priced Items

Please note that special priced items are not eligible for refund services. Only items sold at regular prices qualify for refunds.

VI. Exchange Policy

1. We only provide exchanges for defective or damaged products.
2. If you wish to exchange a product for another item, please contact customer service in advance and obtain approval. Exchanges are not granted unconditionally.

VII. Return Shipping Costs

1. You are responsible for paying the shipping costs to return the product.
2. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund amount.
3. Depending on your location, the time it takes for the exchanged product to arrive may vary.
4. For valuable items, we recommend using trackable shipping services or purchasing shipping insurance. We are not responsible for lost or damaged returned products.

VIII. Contact Information

If you have any questions about refunds and returns, please contact us via email at [email protected].

This is a detailed overview of your refund and return policy. Please ensure that you read and understand the relevant policies before applying for a refund or exchange. If you have any questions, feel free to contact us at any time.